Chase Credit Card Customer Service
From LoveToKnow Creditcards
Chase credit card customer service is available online, over the phone, and in person at local Chase branches. Representatives can assist with a wide variety of inquiries, whether you want to apply for a new credit card or if you have questions regarding your existing Chase credit card.
Services Offered
Chase offers many different credit and financial products and is well known as a credit card provider. Chase credit card customer service provides assistance to people who would like to apply for a Chase credit card or to existing customers with questions regarding their credit card accounts. Customers can reach a customer service representative using a few different options:
- By Phone: 1-800-432-3117. This toll-free phone number is manned by customer service representatives seven days a week, 24 hours a day.
- Via the Internet: Use the Chase e-mail inquiry system to send an e-mail to a customer service representative. Inquiries are responded to within a few hours. Existing Chase customers must log into their online account in order to access this feature. Potential customers can choose from a menu of general questions to send to a representative.
- In Person: Customers who reside near a local branch can speak to a customer service representative regarding opening a new credit card account or to ask questions about an existing account. Walking into a local branch to speak to a customer service representative face-to-face can be the best option when the credit card issue is complicated or if you have several questions and do not like speaking to representatives over the phone or online.
Chase Credit Card Customer Service Departments
The customer service representatives manning the toll-free phone number and the e-mail system can usually answer questions and solve a variety of issues. Sometimes customers must be transferred to a different department to solve the issue. This usually occurs when a customer needs to make payment arrangements or if a customer wants to make a suggestion regarding Chase credit card operations.
Common Complaints
Chase strives to offer the best customer service to credit card holders and potential applicants, but no customer service is perfect. Complaints filed against Chase credit card representatives are common when Chase merges or acquires another financial institution. For example, when Washington Mutual was acquired by Chase, many customers faced computer glitches and payment problems which often resulted in increased interest rates and costly fees added to their accounts.
Complaints also arise when customers miss a payment – either at the fault of the online computer system or instead by the fault of the customer - and many of the complaints written online about the customer service revolve around Chase's alleged inflexibility with assisting customers to avoid costly late charges and other fees. Keep in mind that just as there are plenty of complaints online regarding the customer service department of Chase's credit card division, there are also many satisfied cardholders who have no complaints about Chase.
Read more about Chase credit card customer service complaints at Consumer Affairs.
There are some instances when the only method to preserve your rights as a credit card holder is to write a letter regarding your issue, such as when your card is used fraudulently. Do not assume that sending an e-mail or having a telephone conversation will suffice in an identity theft situation.
Here is the mailing address for Chase:
PO Box 36520
Louisville, KY 40233-6520
Talk to a customer service representative to find out if a mail correspondence is required, and if so, send the inquiry using a return-receipt requested so you can prove that the inquiry was received by Chase.
Learn More
This page has been accessed 1,057 times. This page was last modified 19:30, 4 June 2009.
© 2006-2009 LoveToKnow Corp.
Print this page
Follow ltk on twitter
Visit us on facebook