American Express Customer Care

American Express Credit Card Customer Care: Credit Cards

American Express strives to give world-class service to customers and aims to have accessible representatives who are knowledgeable, courteous, and responsive. Whether you are inquiring about applying for a credit card or requesting information regarding an existing card, the representatives at American Express should have the answers you are looking for.

Potential Customers

Although applying for an American Express credit card can easily be accomplished online, customer service representatives are available over the phone and through e-mail correspondence. You can receive assistance when you have questions regarding:

• Finding the card with the best rewards program for your needs
• Searching for the lowest interest rate you qualify for
• Applying for the a credit card

The members of the American Express Customer Care Team are trained to assist applicants in finding the very best card for their needs. Since American Express offers so many different types of credit cards, it can take a little time to review your best options. A representative can review all the available credit card products and help you figure out which card is most suitable to your needs and wants.

Current Customers

Current cardholders can receive assistance online and over the phone. Existing customers who call the American Express Customer Care Team can:

• Inquire about account balances
• Request a credit limit increase
• Review reward programs

American Express also has a dedicated team who deals with fraud and identity theft attempts against customers. You can call and speak to a representative if you think you may have encountered an attempt to steal your personal information, or if you think you have received a phishing e-mail or pop-up ad. A customer representative can let you know if the e-mail was actually from American Express, or instead an attempt at stealing your information.

American Express Customer Care: Other Products

American Express does not deal solely with credit cards. This company offers a wide variety of financial products. The American Express Customer Care Team is well-versed in each of the products offered:

• Travel Services - Representatives can assist travelers in obtaining travelers' cheques, prepaid travel cards, and foreign currency. American Express also provides travel arrangement assistance.
• Financial Services - Customer representatives are trained to help people with their financial planning needs, including investments, insurance, and other financial products.
• Business Services - American Express offers a variety of products for both small and large businesses. The OPEN Team is the group of customer representatives dedicated to the needs of business customers.
• Merchant Services - This customer service team assists merchants with issues pertaining to accepting the American Express card at their businesses.

Join the Team

Using the job search function on the American Express website you can search for jobs with the Customer Care Team all over the world. American Express offers competitive pay, health insurance benefits, and additional perks which makes the job quite attractive. Employees also receive discounts on various American Express products, including travel and personal financial planning.

Contact Customer Care

Contacting American Express Customer Care is easy.

• Online using the Customer Care website
• Through the mail at one of the addresses listed on the website listed above
• Over the phone at 1-800-528-4800
• E-mail can be used to report a phishing attempt: anti.phishing.team@aexp.com

No matter what your question with regards to the services offered through American Express, the Customer Care team is equipped to supply you with the answers you need. If the representative you speak to is not able to answer your questions, simply ask to speak to a manager and you will undoubtedly receive the correct information..